Privacy Policy

We may collect the following types of personal information:

• Identity Information: Name, email address, phone number
• Transaction Information: Purchase history, order details, payment method type (we do not store full card numbers)
• Contact Preferences: SMS opt-in status, communication preferences
• Device & Usage Data: IP address, browser type, pages visited, time spent on site, referral source
• Loyalty Program Data: Points balance, redemption history, engagement activity

We collect this information when you place an order, create an account, contact us, join our loyalty program, or voluntarily provide it in-store or online.

We use your personal information to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Provide customer support and respond to inquiries
• Send SMS marketing messages, promotions, and exclusive offers (with your consent)
• Send post-purchase follow-ups and satisfaction check-ins
• Manage your loyalty and rewards program membership
• Improve our website, products, and services
• Comply with legal obligations

By providing your mobile phone number and consenting to receive SMS messages from Maison D'Parfum, you agree to receive text messages including promotional offers, loyalty program updates, post-purchase follow-ups, and customer care communications sent via our SMS platform (Twilio).

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. SMS consent and phone numbers will not be sold, rented, or shared with any third party for their own marketing purposes.

We do not sell your personal information. We may share your data only in the following limited circumstances:

• Service Providers: Trusted partners who assist us in operating our business (payment processors, shipping carriers, SMS delivery platforms such as Twilio, CRM and POS systems). These parties are contractually obligated to protect your data.
• Legal Compliance: If required by law, court order, or government authority.
• Business Transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We never share your mobile number or SMS consent with third parties for marketing purposes.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand how visitors interact with our content.

• Essential Cookies: Required for the website to function (e.g., shopping cart, session management)
• Analytics Cookies: Help us understand how visitors use our site (e.g., pages visited, time on site). We may use tools such as Google Analytics.
• Preference Cookies: Remember your settings and preferences for a better experience

You may disable cookies through your browser settings, though some features of the website may not function correctly as a result.

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. Payments are processed through secure, PCI-compliant payment processors. We do not store full credit card numbers on our servers.

While we take data security seriously, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we securely delete or anonymize it.

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information
• Opt out of SMS marketing at any time (reply STOP)
• Opt out of email marketing via the unsubscribe link in any email

To exercise any of these rights, please contact us at info@maisondparfum.com.

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.